Refund policy

 

Not entirely satisfied with your purchase?

We stand by our product, and we want you to as well. If you are unsatisfied with your purchase, please start a return here for online purchases only.

In-store purchases are final sale.

Items from our charm bar, custom, permanent, welded and handmade items (included but not limited to our hand chains, body chains, and charm bar) are also final sale. 

Please note that in order for returns to be accepted, all jewelry must be unworn and returned in the condition they were sent in.

You can always contact us for any return question at contact@nursanfrancisco.com.

USA - To make a return, please enter your order number and zip code in our return portal. You will be provided with a return label to send your items back.

Returns are subject to a $8 label fee which will be deducted from your refund total. Items sent back to us without first using our returns portal will not be accepted. Returns must be sent 14 days after your order was delivered. If return is not sent within this window, the return request will be canceled.

We may refuse any request for an exchange or refund if, in our sole discretion, we suspect fraudulent, abusive, unlawful, or other manipulative behavior.

How do I start a return or exchange?

To make a return, please visit our Return Portal Link and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange. 

What is Checkout+?

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

If you opt into Checkout+, you can return any item in your order for a refund at no additional cost. If you choose not to purchase Checkout+, you can still return your items, but you’ll be responsible for the cost of the return shipping label.

Checkout+ is not available outside of the U.S.

We are unable to accommodate free exchanges or returns on international orders. If you’d like to start a return for an international order, please email us at contact@nursanfrancisco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please note, any damaged item outside of a 14 day return window cannot be returned or refunded.

Exchanges 
At this time we only accommodate exchanges for size changes only and at no cost to you. For other reasons, we recommend to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nursanfrancisco.com.