General FAQ
How is your jewelry plated?
We plate our jewelry utilizing a vacuum process which offers more durability and longer wear when compared to traditional gold plating.
We chose this process compared to other gold plating methods (gold plated, gold filled, vermeil etc.) as we found it held the best throughout our testing process when exposed to extreme conditions.
What does waterproof jewelry mean?
Waterproof jewelry means just that, it's all water friendly! When jewelry is exposed to water, you don't have to worry about them rusting or oxidizing. Our plating process also makes the plating far more durable when exposed to water as well.
However, while your jewelry is water safe please note that when exposed to certain chemicals and oils, these can damage gold plating over time.
Will the jewelry turn my skin green?
No, it won't :)
You have our word on that.
What if I recieve an item that is broken or defective?
We can assure you that all pieces are hand polished and thoroughly checked before packaging. However, for any reason if your item is received broken please contact us at contact@nursanfrancisco.com.
I have sensitive ears and can't wear most jewelry. Can I wear yours?
All of our jewelry is hypoallergenic. Our brand was founded with this mission in mind. Our jewelry is free of most common metal allergens such as copper, nickel, and zinc.
We plate our pieces over stainless steel which is hypoallergenic in nature (mostly surgical grade).
However, please note that while our pieces are less likely to cause any irritation we would always suggest to err on the side of caution as everyone is so different.
If for any reason you have any concern, please feel free to contact us.
Will my jewelry rust?
No, it won't :)
You are backed by our lifetime guarantee if your jewelry ever rusts or oxidizes.
Shipping and Returns
How can I make a return?
Returns are easy! To initiate a return of your item(s) you can always do so through our self-serve portal linked below:
When will my order ship?
We never want to leave you waiting too long for an order. All orders placed before 12pm PT on weekdays are shipped the same day. Any orders after 12pm will be shipped the next business day.
Please note that depending on volumes our turnaround times may vary. In the instance that your package is delayed more than 2 business days we will contact you.
Can I exchange my ring if it doesn't fit?
Absolutely! We do offer a two week window for returns or exchanges from the date of delivery. Tou can always utlize our returns portal to initiate an exchange.
As a helpful guide to check your ring size, we do have a size guide linked here as well!
Pop-Up Questions
Where can I find your next pop-up event?
You can find our calendar on our home page where we are constantly updating our event schedule! If you would like to see us in your city, please feel free to email us at contact@nursanfrancisco.com :)